1. Introduction
Sparkling Touch Support Services is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are
Sparkling Touch Support Services provides non-personal care support to elderly individuals and vulnerable adults across the Isle of Wight.

For the purposes of data protection law, Sparkling Touch Support Services is the data controller of your personal information.

3. What Information We Collect
We may collect and process the following personal data:

- Name, address, and contact details (phone number, email)
- Emergency contact details
- Relevant health and wellbeing information (where necessary to provide safe support)
- Service preferences and booking details
- Payment and invoicing information
- Communication records (emails, messages, enquiry forms)

 

4. How We Collect Your Information
We collect personal data when you:

- Make an enquiry via our website, phone, or email
- Book or receive services
- Complete forms (including website contact forms)
- Communicate with us directly

5. How We Use Your Information
Your personal data is used to:

- Provide and manage our services
- Respond to enquiries and communicate with you
- Arrange visits and appointments
- Maintain records for service delivery and safety
- Process payments and issue invoices
- Meet legal and regulatory obligations

We only use your information where we have a lawful basis to do so, including:
- Contractual necessity
- Legal obligation
- Legitimate interests (such as running our business effectively)

6. Sharing Your Information
Your information will be treated confidentially and will not be sold or shared for marketing purposes.

We may share information where necessary:
- With healthcare professionals (with consent or where required for safety)
- With emergency services if there is a risk to health or safety
- Where required by law

7. Data Storage & Security
We take appropriate measures to keep your data secure, including:

- Secure storage of digital and paper records
- Password-protected systems
- Limiting access to authorised individuals only

Your data is only kept for as long as necessary to provide services and meet legal requirements.

8. Your Rights
Under UK data protection law, you have the right to:

- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Withdraw consent at any time (where consent is used)

Requests can be made by contacting us directly.

9. Website & Cookies
Our website may use cookies and similar technologies to improve user experience.

You will be given the option to accept or manage cookies when visiting the site.

10. Third-Party Services
We may use trusted third-party services (such as website platforms or email providers) to operate our business.

These providers are required to handle your data securely and in accordance with data protection laws.

11. Changes to This Policy
This Privacy Policy may be updated from time to time.

The latest version will always be available on our website.

12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:

Sparkling Touch Support Services
Email: info@sparklingtouchsupport.com
Phone: 07985615296

Sparkling Touch Support Services
Providing safe, respectful, and dignified non-personal care support.